Shipping Policy

Effective Date: August 27, 2026
Last Updated: August 27, 2026

At Craicpub, operated by PRECLOT PTE. LTD., we aim to make the delivery process as clear and convenient as reasonably possible. This Shipping Policy explains how orders placed through https://craicpub.com/ are processed, shipped, and delivered.

Our products include Necklaces, Satin Scrunchies, and Earrings.

This Shipping Policy should be read together with our other applicable website policies, including our Terms and Conditions, Privacy Policy, and Return Policy. Nothing in this Shipping Policy is intended to exclude, restrict, or waive any rights or remedies that cannot lawfully be excluded or restricted under applicable Singapore law.

1. Shipping Availability

Craicpub may offer shipping to destinations supported by our available carriers and fulfilment arrangements.

Shipping availability may depend on:

• Product availability;

• Delivery destination;

• Carrier coverage;

• Applicable laws and regulations;

• Import or customs requirements;

• Product-specific shipping restrictions; and

• Other logistical considerations.

Available shipping destinations, shipping methods, shipping charges, and estimated delivery times may be displayed during checkout where applicable.

Shipping availability may vary depending on the product and destination.

If we are unable to ship an order to the destination selected by the customer, we will make reasonable efforts to notify the customer and discuss the available options.

2. Shipping Costs

Applicable shipping charges, if any, will generally be displayed during checkout before the customer completes the purchase.

From time to time, Craicpub may offer free-shipping promotions, discounted shipping, or other shipping-related promotions.

Any applicable promotional conditions will be communicated on the website, product page, checkout page, or other applicable promotional materials.

Unless otherwise stated or required by applicable law, the customer will be responsible for the shipping charges displayed and accepted at checkout.

3. Order Processing

Order processing refers to the time required to prepare an order for shipment.

Processing may include:

• Confirming order information;

• Verifying payment;

• Confirming product availability;

• Selecting the purchased products;

• Inspecting products;

• Preparing and packaging the order; and

• Preparing shipment documentation where applicable.

Orders are generally processed after payment has been successfully authorised or otherwise confirmed.

Processing times may vary depending on:

• Product availability;

• Order volume;

• Weekends and public holidays;

• Payment verification;

• Promotional periods;

• Inventory or fulfilment arrangements; and

• Other reasonable operational circumstances.

Where a specific processing time is stated on the website or at checkout, that information will generally apply to the relevant order, subject to circumstances outside our reasonable control and applicable law.

4. Estimated Shipping and Delivery Time

After an order has been processed and dispatched, transportation time may depend on:

• Delivery destination;

• Selected shipping method;

• Carrier;

• Customs processing, where applicable;

• Weather;

• Public holidays;

• Transportation conditions; and

• Other circumstances affecting delivery.

Any delivery period displayed at checkout or elsewhere on the website is an estimate unless expressly stated otherwise.

Estimated total delivery time may generally consist of:

Order Processing Time + Shipping Transit Time = Estimated Delivery Time

For example, if an order requires 2–5 business days for processing and the selected shipping method has an estimated transit time of 5–10 business days, the estimated delivery period may be approximately 7–15 business days.

Actual delivery times may vary.

Where no specific delivery period has been agreed, applicable Singapore law may require goods to be delivered within a reasonable time in the circumstances. Nothing in this policy is intended to remove or reduce any such legal obligation.

5. Estimated Delivery Dates

Estimated delivery dates may be calculated using information such as:

• Shipping destination;

• Selected shipping method;

• Product availability;

• Order processing time;

• Carrier transit estimates;

• Weekends and public holidays; and

• Other relevant logistical information.

Estimated delivery dates are provided for convenience and planning purposes and are not guaranteed unless expressly stated otherwise.

If a shipment experiences an unexpected delay, we will make reasonable efforts to assist with tracking and delivery enquiries.

6. Shipping Confirmation and Tracking

Where available, Craicpub may provide a shipping confirmation after an order has been dispatched.

The shipping confirmation may include:

• Order number;

• Shipping date;

• Carrier information;

• Tracking number; and/or

• Tracking information or a tracking link.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

Customers are encouraged to use the available tracking information to monitor shipment progress.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully verify the following information:

• Recipient name;

• Street address;

• Apartment, suite, or unit number, where applicable;

• City;

• State, province, or region, where applicable;

• Postal code; and

• Country.

If an incorrect or incomplete address is provided by the customer, delivery may be delayed or additional charges may arise.

Craicpub will make reasonable efforts to assist with address-related issues. However, an address change may not be possible after an order has been processed or dispatched.

If you discover an address error after placing an order, please contact us as soon as possible:

Email: craicpub2@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00

Any limitation concerning address changes is subject to applicable law and does not affect rights or remedies that cannot legally be excluded.

8. Carrier Delays

After an order has been dispatched, delivery may be affected by circumstances outside Craicpub’s reasonable control.

These circumstances may include:

• Severe weather;

• Natural disasters;

• Transportation disruptions;

• Carrier operational issues;

• Public holidays;

• Customs or regulatory procedures;

• Incorrect or incomplete address information;

• Regional disruptions;

• Labour or transportation disruptions; and

• Other events beyond our reasonable control.

Where appropriate, Craicpub may assist customers by reviewing available tracking information or communicating with the applicable carrier.

However, estimated carrier transit times are not guarantees unless expressly stated otherwise.

9. Delayed or Lost Packages

If your package appears to be significantly delayed or tracking information has not been updated for an extended period, please contact us.

Email: craicpub2@outlook.com
Mobile: +65 6702 3107

Please provide:

• Order number;

• Tracking number, if available;

• Delivery address; and

• A brief description of the issue.

We may contact or work with the applicable carrier to investigate the shipment.

If a shipment is confirmed as lost, we will review the circumstances and provide an appropriate resolution in accordance with the applicable contract, our policies, and Singapore law.

Nothing in this section limits any legal remedy that may be available to a consumer in respect of non-delivery or breach of contract.

10. Packages Marked as Delivered

If carrier tracking indicates that a package has been delivered but you cannot locate it, we recommend first checking:

• Your front door or usual delivery location;

• Mailroom or parcel room;

• Building management or reception;

• Other household members;

• A designated safe-place location; and

• Nearby locations where the carrier may have placed the package.

You may also contact the applicable carrier using the tracking information.

If the package remains missing, please contact Craicpub as soon as reasonably possible.

We may request additional information from you or the carrier in order to investigate the matter.

A carrier’s delivery scan may be relevant evidence of delivery, but it does not by itself exclude any rights or remedies that may arise under the applicable contract or Singapore law.

11. Damaged Packages

If your package arrives visibly damaged, please inspect the packaging and products as soon as reasonably practicable.

Where possible, please take photographs of:

• The outer packaging;

• Shipping labels;

• Any visible damage;

• The product; and

• Any other information that may help us investigate the issue.

Please contact:

Email: craicpub2@outlook.com
Mobile: +65 6702 3107

If a product appears to have been damaged during delivery, we will review the circumstances and determine the appropriate resolution in accordance with the applicable law and our Return Policy.

Where a product does not conform to the contract or is otherwise defective, applicable statutory rights and remedies may apply.

12. International Shipping

Where international shipping is available, delivery may be affected by:

• Customs procedures;

• Import requirements;

• Local laws and regulations;

• Customs inspections;

• Import duties;

• Taxes;

• Brokerage or handling fees;

• Carrier operations; and

• Other requirements imposed by the destination country.

Unless expressly stated otherwise at checkout, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Craicpub does not control customs authorities or customs processing times.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

If an order cannot be imported or delivered because of restrictions imposed by the destination country, we will review the circumstances and determine the appropriate next steps in accordance with applicable law and our policies.

13. Address Changes and Order Cancellation

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

Email: craicpub2@outlook.com
Mobile: +65 6702 3107

We will make reasonable efforts to accommodate requests before an order has been processed or dispatched.

Once an order has been processed or dispatched, an address change or cancellation may no longer be possible.

Any cancellation, refund, or other remedy remains subject to the applicable order terms, our Return Policy, and rights provided by Singapore law.

14. Multiple Products in One Order

If an order contains multiple products, including:

• Necklaces;

• Satin Scrunchies; and

• Earrings,

the products may be shipped together or separately depending on product availability, fulfilment arrangements, packaging requirements, and shipping considerations.

If products are shipped separately, additional tracking information may be provided where available.

Where separate shipments are made, the applicable delivery information may vary between packages.

15. Product-Specific Shipping Considerations

Necklaces

Necklaces should be handled and stored appropriately after delivery.

Customers should review any product-specific care instructions supplied with the product.

Satin Scrunchies

Satin Scrunchies should be handled according to any care instructions supplied with the product.

Customers should inspect the item after delivery and contact us if there is an apparent shipping-related problem or product defect.

Earrings

Customers should inspect earrings after delivery and contact Craicpub promptly if an item appears damaged, incorrect, or defective.

Any applicable hygiene or product-condition requirements for returns are addressed separately in our Return Policy and do not affect statutory consumer rights that cannot legally be excluded.

16. Delivery to the Provided Address

Customers should ensure that the delivery address is accurate and that the delivery location is reasonably accessible to the carrier.

Depending on the shipping arrangement and applicable contract, delivery may involve hand delivery, delivery to a designated location, or another delivery method supported by the carrier.

The rights and responsibilities relating to delivery, acceptance, risk, and non-delivery are subject to the applicable contract and Singapore law.

Under Singapore’s Sale of Goods Act 1979, delivery obligations depend on the terms of the sale contract, and where the seller is required to send goods but no time for sending is fixed, the seller is generally required to send them within a reasonable time.

Accordingly, this Shipping Policy does not create an automatic rule that a carrier’s delivery scan alone determines every legal issue relating to delivery or risk.

17. Shipping Restrictions

Certain products or destinations may be subject to:

• Shipping restrictions;

• Carrier limitations;

• Customs restrictions;

• Import requirements;

• Legal requirements;

• Product-specific restrictions; or

• Other logistical limitations.

If we are unable to ship an order to the selected destination, we may contact the customer to discuss available alternatives.

Where appropriate, we may cancel the affected order or portion of the order and provide any applicable refund in accordance with the order terms and applicable law.

18. Delivery Problems Caused by Customer Information

Delivery may be delayed or unsuccessful where the customer provides:

• An incorrect address;

• An incomplete address;

• An incorrect postal code;

• An incorrect recipient name;

• Incorrect contact information; or

• Other materially inaccurate delivery information.

Customers should contact Craicpub promptly if they discover an error in their delivery information.

Where additional charges are imposed by a carrier because of customer-provided incorrect or incomplete information, responsibility for those charges will be determined in accordance with the applicable order terms and applicable law.

19. Inspection Upon Delivery

Customers are encouraged to inspect their products after delivery.

Where a product appears:

• Damaged;

• Incorrect;

• Missing;

• Defective; or

• Not in conformity with the order,

please contact us as soon as reasonably possible.

Prompt notification helps us investigate shipping and fulfilment issues efficiently.

However, a failure to immediately notify Craicpub does not by itself waive statutory rights that cannot legally be waived.

20. Delivery and Consumer Rights

Craicpub aims to provide accurate delivery information and to fulfil orders in accordance with the applicable contract.

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer rights or remedies that apply under Singapore law.

Singapore’s Sale of Goods Act 1979 contains provisions concerning delivery, delivery to carriers, examination of goods, acceptance, non-delivery, and other remedies.

Where a product does not conform to the contract, customers may also have rights under applicable Singapore consumer protection legislation, including the Consumer Protection (Fair Trading) Act and its provisions concerning qualifying non-conforming goods.

Any such rights will apply according to the relevant legislation and the circumstances of the particular transaction.

21. Shipping Information Displayed at Checkout

Where applicable, information displayed during checkout may include:

• Available delivery destination;

• Shipping method;

• Shipping charge;

• Estimated processing time;

• Estimated transit time;

• Estimated delivery period; and

• Other relevant shipping information.

Customers should review this information before completing their purchase.

Where there is a specific shipping term expressly agreed for an order, that term may apply to the relevant transaction, subject always to applicable law.

22. Changes to Shipping Information

Craicpub may update its:

• Shipping methods;

• Carriers;

• Delivery destinations;

• Shipping charges;

• Estimated delivery times;

• Processing information; and

• Other shipping arrangements

from time to time.

Changes to this Shipping Policy will generally apply to future orders unless otherwise required by law.

Information applicable to an order that has already been placed will not be changed in a manner that unlawfully removes or restricts the customer’s rights.

23. Force Majeure and Events Beyond Our Reasonable Control

Craicpub will not be responsible for delays caused by circumstances that are genuinely beyond our reasonable control, including circumstances such as:

• Natural disasters;

• Severe weather;

• Major transportation disruptions;

• Customs restrictions;

• Government actions;

• Public emergencies;

• Carrier-wide disruptions; or

• Other events that could not reasonably be prevented or avoided.

This provision does not exclude liability or consumer remedies where such exclusion or limitation would not be permitted under applicable Singapore law.

24. Contact Information

If you have questions regarding shipping, tracking, delivery, address changes, or an order, please contact us:

Craicpub
Operated by: PRECLOT PTE. LTD.
Website: https://craicpub.com/
Domain: craicpub.com
Email: craicpub2@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE

When contacting us regarding a shipment, please include your order number and tracking number, where available.

25. Important Notice

This Shipping Policy is intended to provide general information about Craicpub’s shipping and delivery practices.

Estimated processing and delivery times are estimates unless expressly stated otherwise.

Nothing in this Shipping Policy is intended to:

• Exclude or restrict any statutory consumer right;

• Waive any remedy that cannot legally be waived;

• Unlawfully limit our obligations under an applicable contract; or

• Override any mandatory requirement of Singapore law.

Where there is a conflict between this Shipping Policy and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

Craicpub may update this Shipping Policy from time to time. The latest version will be published on:

https://craicpub.com/

Last Updated: August 27, 2026