Return Policy
Effective Date: August 27, 2026
Last Updated: August 27, 2026
At Craicpub, operated by PRECLOT PTE. LTD., we aim to provide customers with a clear and straightforward shopping experience.
This Return Policy explains the procedures and conditions that apply to returns, exchanges, refunds, defective products, damaged products, incorrect products, and other product-related issues arising from purchases made through https://craicpub.com/.
This policy is intended to operate in accordance with applicable Singapore laws, including the Consumer Protection (Fair Trading) Act 2003 (“CPFTA”) and applicable provisions relating to goods that do not conform to the contract.
Nothing in this Return Policy is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded or restricted under applicable Singapore law.
1. Products Covered by This Policy
Craicpub currently offers products that may include:
Necklaces;
Satin Scrunchies;
Earrings; and
Other products made available through our website from time to time.
Return and remedy eligibility may depend on the condition of the product, the reason for the request, the circumstances of the purchase, the applicable product terms, and applicable Singapore law.
2. Contact Us Before Returning a Product
Please contact Craicpub before sending a product back.
This allows us to:
Identify your order;
Understand the reason for the return;
Determine the appropriate remedy;
Provide return instructions;
Provide the applicable return address; and
Avoid delays or loss caused by sending a product to an incorrect location.
Customers should not send products to our registered business address unless we specifically instruct them to do so.
3. Returns for Change of Mind
Unless otherwise stated in the applicable product or order terms, Craicpub does not automatically provide a statutory “change of mind” return right for products that are not defective or non-conforming.
For example, a customer changing their mind, no longer wanting the product, ordering the wrong item, or deciding that the product is unsuitable does not by itself establish a defect or non-conformity under Singapore’s Lemon Law.
However, Craicpub may, at its discretion, offer a voluntary return or exchange arrangement where permitted by law.
Any voluntary return arrangement will be subject to the conditions communicated to the customer at the time the return is approved.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
4. Products That Do Not Conform to the Contract
Under Singapore’s consumer protection framework, goods may be considered non-conforming where they do not conform to the contract or applicable requirements concerning the goods.
Examples may include products that:
Are materially different from the product ordered;
Do not correspond with the agreed description;
Have a relevant defect that existed at the applicable time;
Do not meet applicable contractual specifications; or
Otherwise fail to conform to the contract in circumstances covered by applicable law.
If you believe that a product does not conform to the contract, please contact us promptly after discovering the issue.
Depending on the circumstances and applicable law, you may be entitled to request a repair or replacement and, where legally applicable, a reduction in price or rescission of the contract and refund.
5. Singapore Lemon Law Rights
The CPFTA provides statutory remedies for certain goods that do not conform to the contract.
Where the applicable legal requirements are satisfied, a consumer may first request that the supplier:
Repair the goods; or
Replace the goods.
The supplier may consider whether repair or replacement is possible, proportionate, and capable of being provided within a reasonable time and without significant inconvenience to the consumer.
Where repair or replacement cannot be provided in accordance with the applicable statutory requirements, a consumer may, where permitted by law, be entitled to:
A reduction in price; or
Rescission of the contract and a refund.
The applicable remedy will depend on the circumstances of the case and the requirements of Singapore law.
The CPFTA’s Lemon Law provisions apply to qualifying consumer goods and do not create a general right to return a product simply because a customer has changed their mind.
6. Six-Month Presumption for Defects
Where the applicable statutory requirements are satisfied, Singapore’s Lemon Law provides a presumption concerning defects discovered within six months after delivery.
If a defect is found within six months of delivery, the defect is generally presumed to have existed at the time of delivery unless the supplier can establish otherwise, subject to the applicable legal requirements and exceptions.
This does not mean that every product returned within six months is automatically eligible for a refund.
The nature of the defect, the circumstances of the case, the condition of the product, and the applicable statutory requirements will be considered when determining the appropriate remedy.
7. Condition of Products Returned for Voluntary Returns
Where a return is offered voluntarily for reasons other than a statutory defect or non-conformity, the product should generally be:
Unused;
Unworn;
Unwashed;
Unaltered;
Free from stains or damage;
Free from excessive perfume, smoke, cosmetics, deodorant, or other strong odours;
Complete with applicable accessories and components; and
Returned with original packaging, tags, labels, or protective materials where applicable.
For Satin Scrunchies, signs of stretching, washing, staining, or use may affect eligibility for a voluntary return.
For Necklaces and Earrings, signs of wear, damage, alteration, missing components, or improper handling may affect eligibility for a voluntary return.
These condition requirements do not override statutory rights relating to defective or non-conforming goods.
8. Defective, Damaged, or Incorrect Products
If you receive a product that is:
Defective;
Damaged upon delivery;
materially different from the product ordered; or
Otherwise appears not to conform to the contract,
please contact us as soon as reasonably possible after discovering the issue.
Please provide:
Your full name;
Order number;
Product name;
Description of the problem; and
Clear photographs or videos showing the issue where reasonably requested.
We may request additional information where necessary to investigate the issue.
Depending on the circumstances and applicable law, we may offer an appropriate remedy such as:
Repair;
Replacement;
Reduction in price;
Refund; or
Another appropriate resolution permitted by law.
9. Normal Wear and Tear or Customer-Caused Damage
A product may not qualify as defective where the problem results from circumstances such as:
Normal wear and tear;
Misuse;
Improper care;
Failure to follow reasonable care instructions;
Accidental damage;
Alteration or modification;
Damage caused after delivery by the customer or another person; or
Other circumstances for which the customer is responsible.
Where a product has been damaged by the customer, Craicpub may assess whether the damage affects the requested remedy, subject to applicable law.
10. Products With Known Defects or Disclosed Limitations
If a particular defect, limitation, characteristic, or condition of a product was clearly disclosed to the customer before purchase and the customer purchased the product with knowledge of that condition, the applicable statutory remedies may be affected to the extent permitted by law.
Craicpub will not use this provision to exclude statutory rights that cannot legally be excluded.
11. Hygiene and Personal Accessories
Because Necklaces, Satin Scrunchies, and Earrings may come into direct contact with the customer’s body, customers should handle these products carefully and hygienically.
For voluntary returns, we may require products to remain unused and in suitable condition for resale.
However, reasonable inspection of a product to determine its appearance, materials, size, design, or suitability does not by itself mean that the customer has forfeited a statutory remedy for defective or non-conforming goods.
Any statutory rights will be assessed separately from our voluntary return conditions.
12. How to Request a Return or Remedy
To request a return, repair, replacement, refund, or other remedy, please contact us:
Email: craicpub2@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00
Please provide:
Your full name;
Order number;
Product name;
Date of purchase, where available;
Reason for the request;
Description of any defect or problem; and
Photographs or videos where reasonably requested.
Our team will review the request and provide further instructions.
Please do not return any product until you have received the applicable return instructions from us.
13. Return Address
Our business address is:
PRECLOT PTE. LTD.
60 PAYA LEBAR ROAD, #II-53,
PAYA LEBAR SQUARE,
SINGAPORE
This address is provided for business and correspondence purposes.
It is not automatically a designated return address.
Depending on the order, fulfilment arrangement, product location, or return circumstances, we may provide a different return address.
Customers should use only the return address provided by Craicpub for an approved return.
14. Packaging Your Return
Where a return is required, customers should package the product securely to reduce the risk of damage during transportation.
We recommend that customers:
Use suitable protective packaging;
Include the order information requested by Craicpub;
Include all applicable product components;
Keep copies of relevant return documentation; and
Obtain and retain shipment tracking information.
Customers should retain proof of shipment until the return or remedy has been fully processed.
15. Return Shipping Costs
For voluntary returns that are not required because of a defective, damaged, or non-conforming product, the customer may be responsible for the return shipping cost unless otherwise stated by Craicpub.
Where a product is defective, damaged upon arrival, incorrect, or otherwise subject to a statutory remedy for which Craicpub is responsible, we will provide appropriate return instructions and address shipping arrangements in accordance with the circumstances and applicable law.
We will not use a return-shipping requirement to exclude or restrict any non-waivable statutory rights.
16. Inspection of Returned Products
Once we receive a returned product, we may inspect the product to determine:
Whether it corresponds to the relevant order;
Whether a claimed defect or issue is present;
The condition of the product;
Whether the product has been damaged through misuse or improper handling; and
What remedy may be appropriate under the applicable circumstances.
Where a statutory remedy applies, the assessment will be made consistently with the applicable requirements of Singapore law.
Inspection does not itself limit or waive any statutory consumer rights.
17. Repair
Where a qualifying product does not conform to the contract and repair is an appropriate remedy, Craicpub may arrange for the product to be repaired.
Any repair will be carried out within a reasonable period and without significant inconvenience to the consumer, taking into account the nature of the product and the circumstances.
If repair is not possible, is disproportionate, or cannot reasonably be completed in accordance with applicable law, another remedy may be available.
18. Replacement
Where appropriate and permitted by applicable law, Craicpub may offer a replacement product for a qualifying defective or non-conforming product.
Replacement availability may depend on:
Product availability;
The nature of the defect;
The circumstances of the order; and
Applicable legal requirements.
If replacement is not possible or cannot reasonably be provided in accordance with applicable law, the customer may have other statutory remedies.
19. Refunds
Where a refund is legally required or otherwise approved by Craicpub, the refund will generally be made using the original payment method, unless another method is agreed upon or permitted by applicable law.
The time required for a refund to appear in a customer’s account may depend on the relevant payment provider, bank, card issuer, or financial institution.
Craicpub does not control the internal processing time of third-party financial institutions.
Where a contract is rescinded and a refund is legally applicable, the refund and return of the relevant goods will be handled in accordance with applicable Singapore law.
20. Reduction in Price
Where applicable statutory requirements are satisfied and a repair or replacement is unavailable or cannot be provided in accordance with the applicable legal requirements, a customer may have a right to seek a reduction in price.
The appropriate reduction will depend on the circumstances of the case and applicable law.
A price reduction may be available as an alternative to returning the product where the statutory requirements are satisfied.
21. Exchanges
Craicpub may offer voluntary exchanges where permitted and where replacement stock is available.
For defective or non-conforming products, any exchange or replacement will be handled in accordance with applicable statutory rights.
For voluntary exchanges arising from change of mind, wrong size, preference, or other non-defect reasons, eligibility will depend on the applicable voluntary exchange conditions communicated by Craicpub.
22. Products That May Not Qualify for a Voluntary Return
Subject to statutory rights, a voluntary return may not be accepted where the product:
Has been worn or used beyond reasonable inspection;
Has been washed;
Has been altered or modified;
Has been damaged through improper use or storage;
Has been stained;
Has been exposed to strong odours;
Has missing components or accessories;
Has missing tags or labels where applicable; or
Otherwise fails to meet the applicable voluntary return conditions.
These exclusions do not apply to the extent that they would unlawfully restrict a consumer’s statutory rights concerning defective or non-conforming goods.
23. Items Damaged by Customer Misuse
Where a product has been damaged by misuse, improper handling, unauthorised modification, or other conduct occurring after delivery and attributable to the customer, the customer may not be entitled to a statutory remedy for that resulting damage.
Customers should follow any care, handling, storage, or use instructions provided with the product.
24. Refunds for Undelivered or Lost Orders
If an order is not delivered, is confirmed as lost in transit, or otherwise cannot be fulfilled, please contact us so that we can investigate the matter.
Depending on the circumstances, Craicpub may arrange:
Replacement shipment;
Refund; or
Another appropriate resolution.
Any remedy will be handled in accordance with the applicable order terms, shipping circumstances, payment arrangements, and Singapore law.
25. Order Errors
If you receive a product different from the product you ordered, please contact us promptly.
Where the error is attributable to Craicpub or our fulfilment process, we will review the matter and provide an appropriate remedy.
Please provide the order number and photographs of the product received so that we can investigate the issue.
26. No Unlawful Exclusion of Consumer Rights
Nothing in this Return Policy is intended to:
Exclude statutory consumer rights;
Prevent a customer from exercising rights available under the CPFTA;
Misrepresent the customer’s legal rights;
Mislead customers about available remedies; or
Restrict any remedy that cannot legally be restricted under Singapore law.
The CPFTA prohibits unfair practices, including conduct that may reasonably deceive or mislead consumers or involve false claims.
Accordingly, this policy should be read together with applicable Singapore consumer protection legislation.
27. Consumer Disputes
If you have a concern regarding a return, repair, replacement, refund, or other consumer matter, please contact Craicpub first so that we can attempt to resolve the issue directly.
Please retain relevant order confirmations, photographs, correspondence, delivery information, and return tracking information where applicable.
Consumers in Singapore may also seek assistance from the Consumers Association of Singapore (CASE) where appropriate. CASE identifies the Lemon Law as providing remedies including repair, replacement, reduction in price, or rescission of contract for qualifying non-conforming goods.
28. Changes to This Return Policy
Craicpub may update this Return Policy from time to time to reflect changes in:
Our products;
Return procedures;
Fulfilment arrangements;
Payment or shipping arrangements;
Business operations;
Applicable laws or regulations; or
Consumer protection requirements.
When changes are made, the updated version will be published on https://craicpub.com/ together with the applicable effective or last updated date.
The version applicable to a particular order will be determined in accordance with applicable law and the terms presented to the customer at the relevant time.
29. Contact Us
If you have questions about this Return Policy, a return, exchange, repair, replacement, refund, or defective product, please contact:
PRECLOT PTE. LTD.
Website: https://craicpub.com/
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: craicpub2@outlook.com
Working Hours: 9:00 – 18:00
We will make reasonable efforts to review and resolve eligible return and product-related requests in accordance with applicable Singapore law.
Return Policy Last Updated: August 27, 2026