Privacy Policy

Privacy Policy

Effective Date: August 27, 2026
Last Updated: August 27, 2026

At Craicpub, operated by PRECLOT PTE. LTD., we respect your privacy and are committed to protecting and responsibly managing your personal data.

This Privacy Policy explains how we collect, use, disclose, retain, protect, and otherwise process personal data when you visit or use https://craicpub.com/, place an order, contact us, subscribe to communications, or otherwise interact with our website and services.

This Privacy Policy is intended to provide information about our personal data practices in accordance with applicable Singapore law, including the Personal Data Protection Act 2012 (“PDPA”), as applicable.

Where additional notices are provided at the time personal data is collected, those notices may supplement this Privacy Policy and explain specific purposes or practices applicable to a particular transaction, service, or feature.

1. Who We Are

For the purposes of this Privacy Policy, references to “Craicpub,” “we,” “us,” or “our” mean:

PRECLOT PTE. LTD.

Website: https://craicpub.com/
Domain: craicpub.com
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: craicpub2@outlook.com
Working Hours: 9:00 – 18:00

For privacy-related questions, requests, or complaints, you may contact us using the information above.

2. Our Data Protection Responsibilities

As an organisation operating in Singapore, we seek to comply with applicable obligations under the PDPA in relation to personal data in our possession or under our control.

Our personal data protection practices are intended to address, where applicable:

  • Notification of the purposes for collecting, using, or disclosing personal data;

  • Consent and withdrawal of consent;

  • Appropriate use and disclosure of personal data;

  • Accuracy of personal data;

  • Reasonable security arrangements;

  • Retention limitation;

  • Protection of personal data transferred outside Singapore;

  • Access and correction requests;

  • Data breach response and notification; and

  • Accountability and responsible data protection practices.

The specific rights and obligations applicable to an individual may depend on the circumstances and applicable law.

3. Personal Data We Collect

Depending on how you interact with Craicpub, we may collect different types of personal data.

Information You Provide Directly

You may provide personal data when you:

  • Place an order;

  • Enter billing or shipping information;

  • Create or manage an account, where available;

  • Contact customer service;

  • Request information about our products;

  • Subscribe to marketing communications;

  • Submit a product review, survey, feedback, or other communication;

  • Participate in a promotion or other activity; or

  • Communicate with us by email, telephone, or other available channels.

The information may include:

  • Name;

  • Email address;

  • Telephone or mobile number;

  • Billing address;

  • Shipping or delivery address;

  • Order information;

  • Customer service communications;

  • Marketing preferences; and

  • Other personal data that you voluntarily provide to us.

Transaction and Payment Information

When you place an order, we may process information necessary to manage and complete the transaction.

This may include:

  • Order number;

  • Products purchased;

  • Transaction amount;

  • Billing information;

  • Payment status;

  • Transaction identifiers; and

  • Other information reasonably necessary to process or verify the transaction.

Payment card information may be collected and processed directly by third-party payment service providers.

We do not ask customers to send complete payment card numbers, card security codes, passwords, one-time authentication codes, or similar sensitive financial credentials through ordinary email.

Technical and Usage Information

When you access or use our website, certain information may be collected automatically, depending on the technologies and services used.

This may include:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • General device and connection information;

  • Pages or products viewed;

  • Referring website or source;

  • Date and time of website activity;

  • Website interaction information;

  • Cookies and similar technologies; and

  • Security or diagnostic information.

We may use this information to operate the website, maintain security, troubleshoot technical problems, understand website usage, and improve our services.

4. How We Collect Personal Data

We may collect personal data through the following methods.

Directly From You

We may collect information when you:

  • Purchase products through our website;

  • Complete checkout;

  • Contact us;

  • Request customer support;

  • Subscribe to communications;

  • Submit feedback or reviews;

  • Participate in surveys or promotions; or

  • Otherwise communicate with us.

Automatically

We may collect certain technical and usage information through:

  • Server logs;

  • Cookies;

  • Pixels;

  • Tags;

  • Analytics technologies; and

  • Similar technologies.

From Third Parties

Where reasonably necessary, we may receive personal data from third parties that provide services to us, such as:

  • Payment processors;

  • Shipping and delivery providers;

  • Fulfilment providers;

  • Website hosting providers;

  • Analytics providers;

  • Advertising and marketing service providers;

  • Fraud prevention providers;

  • Customer service providers; and

  • Other business service providers.

The information received from a third party will depend on the services involved and the applicable third party’s privacy practices.

5. Purposes for Collecting, Using, and Disclosing Personal Data

We may collect, use, and disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances and, where required by applicable law, where we have obtained the necessary consent.

Depending on your interaction with us, purposes may include:

  • Processing and fulfilling orders;

  • Processing payments;

  • Arranging shipping and delivery;

  • Providing customer support;

  • Responding to enquiries;

  • Managing customer accounts;

  • Communicating with you about orders and transactions;

  • Processing returns, exchanges, refunds, and related requests;

  • Maintaining and improving our website;

  • Providing and improving our products and services;

  • Understanding customer preferences and website usage;

  • Conducting analytics;

  • Detecting, preventing, and investigating fraud or unauthorised activity;

  • Protecting website and payment security;

  • Troubleshooting technical issues;

  • Sending promotional communications where permitted by law and, where required, with appropriate consent;

  • Managing business records;

  • Complying with applicable legal or regulatory requirements;

  • Responding to lawful requests from authorities;

  • Establishing, exercising, or defending legal rights; and

  • Other purposes notified to you at or before the relevant collection, use, or disclosure of personal data, or otherwise permitted by applicable law.

We will not use or disclose personal data for purposes that are incompatible with the purposes notified to you, except where permitted or required by applicable law.

6. Consent and Withdrawal of Consent

Where consent is required under applicable law, we will seek consent before collecting, using, or disclosing personal data for the relevant purpose.

You may withdraw consent that you have previously provided, subject to reasonable notice and applicable legal or contractual restrictions.

To withdraw consent, please contact us using the information provided in the Contact Us section of this Privacy Policy.

Before processing a withdrawal request, we may need to verify your identity.

Please note that withdrawing consent does not affect the lawfulness of any collection, use, or disclosure carried out before the withdrawal.

Depending on the nature of the request, withdrawal of consent may affect our ability to provide certain products, services, features, or support.

Where appropriate, we will explain the consequences of withdrawing consent before or when processing your request.

7. Marketing Communications

Where permitted by applicable law, we may send you promotional communications about our products, services, offers, or other information that may be relevant to you.

Depending on the communication method and applicable requirements, we may obtain the necessary consent before sending certain marketing communications.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the relevant communication or by contacting us at:

Email: craicpub2@outlook.com

If you withdraw consent for marketing communications, we will take reasonable steps to stop sending the relevant promotional communications.

However, you may continue to receive non-promotional communications that are necessary to provide services or complete transactions, such as:

  • Order confirmations;

  • Payment notifications;

  • Shipping updates;

  • Refund information;

  • Security notices; or

  • Responses to customer enquiries.

Where applicable, Singapore’s Do Not Call requirements may apply to certain marketing communications sent to Singapore telephone numbers. We will comply with applicable requirements governing such communications.

8. Cookies and Similar Technologies

Craicpub and certain service providers may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used to:

  • Operate essential website functions;

  • Remember certain preferences;

  • Maintain session functionality;

  • Understand website traffic;

  • Measure website performance;

  • Improve website functionality;

  • Detect security issues;

  • Prevent fraudulent activity; and

  • Support marketing or advertising activities where applicable.

You may be able to manage or disable certain cookies through your browser or device settings.

Please note that disabling certain cookies may affect the availability or functionality of some website features.

Where applicable law requires consent or provides specific requirements concerning cookies or similar technologies, we will provide the relevant notice and choices.

9. Payment Services

Payments made through Craicpub may be processed by independent third-party payment providers.

Depending on the payment method selected, relevant information may be provided to the applicable payment provider so that the transaction can be authorised and completed.

Payment providers may independently collect, use, store, and process personal data according to their own privacy policies, terms, security procedures, and applicable legal requirements.

Craicpub does not request that customers provide complete payment card numbers, passwords, card security codes, or similar sensitive payment credentials through ordinary email.

10. Shipping and Fulfilment

To process and fulfil an order, we may disclose personal data reasonably necessary for shipping, delivery, and fulfilment.

This may include:

  • Customer name;

  • Shipping address;

  • Telephone number;

  • Email address;

  • Order information; and

  • Delivery-related information.

Shipping companies, logistics providers, fulfilment providers, and other service providers may process this information for the purposes of providing their services.

11. How We Share Personal Data

We may disclose personal data where reasonably necessary for the purposes described in this Privacy Policy, where you have provided the necessary consent, or where disclosure is otherwise permitted or required by applicable law.

Recipients may include:

Service Providers

We may use service providers for:

  • Website hosting;

  • Information technology;

  • Payment processing;

  • Order fulfilment;

  • Shipping and delivery;

  • Customer support;

  • Analytics;

  • Fraud prevention;

  • Marketing and communications;

  • Website security; and

  • Other business operations.

We seek to ensure that service providers handle personal data in accordance with applicable contractual, security, and legal requirements.

Professional Advisors

Where reasonably necessary, we may disclose personal data to:

  • Lawyers;

  • Accountants;

  • Auditors;

  • Insurers;

  • Consultants; and

  • Other professional advisors.

Government Authorities and Legal Requirements

We may collect, use, or disclose personal data where reasonably necessary to:

  • Comply with applicable laws or regulations;

  • Respond to lawful requests from government authorities;

  • Comply with court orders or legal processes;

  • Investigate suspected unlawful activity;

  • Protect the rights, property, or safety of Craicpub, our customers, or other persons; or

  • Establish, exercise, or defend legal rights.

Business Transactions

If PRECLOT PTE. LTD. or its relevant business operations are involved in a merger, acquisition, restructuring, financing, sale of assets, insolvency proceeding, or similar transaction, personal data may be transferred or disclosed as part of that transaction, subject to applicable law.

12. Accuracy of Personal Data

We seek to maintain personal data that is reasonably accurate and complete, particularly where the information is likely to be used to make a decision affecting you or disclosed to another organisation.

You should provide accurate information and notify us if relevant information changes.

If you believe that personal data held by us is inaccurate or incomplete, you may request correction in accordance with the procedures described below.

13. Protection of Personal Data

We take reasonable security arrangements designed to protect personal data in our possession or under our control against:

  • Unauthorised access;

  • Unauthorised collection;

  • Unauthorised use;

  • Unauthorised disclosure;

  • Loss;

  • Modification; and

  • Similar security risks.

The measures used may include appropriate administrative, technical, physical, and organisational safeguards, depending on the nature and sensitivity of the personal data involved.

However, no website, electronic transmission, information system, or storage system can be guaranteed to be completely secure.

14. Data Retention

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which the information was collected or for other legitimate business or legal purposes.

Depending on the circumstances, we may retain personal data to:

  • Complete transactions;

  • Provide customer support;

  • Maintain business and transaction records;

  • Process returns and refunds;

  • Resolve disputes;

  • Detect and prevent fraud;

  • Comply with legal, tax, accounting, and regulatory obligations;

  • Establish, exercise, or defend legal claims; and

  • Protect our legitimate business interests.

When personal data is no longer reasonably required for business or legal purposes, we will take reasonable steps to delete, destroy, anonymise, or otherwise dispose of it appropriately.

15. International Transfers of Personal Data

Because we may use third-party service providers, payment providers, hosting providers, logistics companies, analytics providers, or other service providers located outside Singapore, personal data may be transferred to and processed in other countries.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection comparable to that required under the PDPA, as applicable.

The countries to which personal data may be transferred may vary depending on the service providers and technologies used by Craicpub.

16. Access to Personal Data

Subject to applicable law and relevant exceptions, you may request access to personal data that we hold or control about you.

You may also request information about how your personal data may have been used or disclosed within the applicable period prescribed by law.

Access requests should be submitted using the contact information provided below.

We may need to verify your identity before processing an access request.

Certain access requests may be refused or limited where permitted or required by applicable law.

17. Correction of Personal Data

If you believe that personal data held by us is inaccurate or incomplete, you may request that we correct the relevant information.

Upon receiving a valid correction request, we will consider and process the request in accordance with applicable law.

Where required, we may also take reasonable steps to communicate the corrected information to relevant organisations to which the personal data was previously disclosed, subject to applicable requirements and exceptions.

18. Withdrawal, Access, and Correction Requests

To submit a privacy-related request, please contact us:

Email: craicpub2@outlook.com
Mobile: +65 6702 3107
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Working Hours: 9:00 – 18:00

Please clearly identify the nature of your request, such as:

  • Withdrawal of consent;

  • Access request;

  • Correction request;

  • Privacy enquiry; or

  • Privacy complaint.

We may request additional information reasonably necessary to verify your identity and protect personal data from unauthorised disclosure.

19. Data Protection Officer

PRECLOT PTE. LTD. is responsible for overseeing its personal data protection practices.

For questions, feedback, complaints, or requests concerning the collection, use, disclosure, protection, or handling of personal data, you may contact our Data Protection Officer / Data Protection Contact using:

Email: craicpub2@outlook.com
Mobile: +65 6702 3107
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Working Hours: 9:00 – 18:00

We will make reasonable efforts to review and address privacy-related enquiries and complaints in accordance with applicable law.

20. Data Breach Management

We maintain processes designed to identify, assess, contain, manage, and respond to personal data breaches.

If a data breach occurs, we will assess the incident and take appropriate measures in accordance with applicable law.

Where the PDPA requires notification to the Personal Data Protection Commission and/or affected individuals, we will make the required notifications within the applicable timeframe.

We may also take reasonable measures to reduce or prevent further harm, including securing affected systems, investigating the incident, and implementing remedial measures.

21. Children’s Privacy

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly collect personal data from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal data to us in circumstances where such collection is not permitted, please contact us so that we can review the matter and take appropriate action where required.

22. Sensitive Personal Data

We do not intentionally seek unnecessary sensitive personal information from customers through our website.

Customers should not send unnecessary sensitive personal information, passwords, complete payment card numbers, security codes, or similar confidential information through ordinary email or other unsecured communication channels.

Where sensitive information is required for a legitimate purpose, we will handle it in accordance with applicable law and appropriate security requirements.

23. Third-Party Websites and Services

Our website may contain links to websites, applications, payment services, social media platforms, or other services operated by third parties.

These third parties may have their own privacy policies and data protection practices.

Craicpub does not control the privacy practices of independent third parties.

We encourage you to review the applicable privacy notices before providing personal data to third-party websites or services.

24. Complaints and Privacy Concerns

If you have concerns about how we have collected, used, disclosed, or protected your personal data, please contact us first so that we have an opportunity to review and address your concern.

You may contact our Data Protection Officer / Data Protection Contact at:

Email: craicpub2@outlook.com
Mobile: +65 6702 3107
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Working Hours: 9:00 – 18:00

We will review privacy-related complaints and respond in accordance with applicable law and our internal procedures.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business operations;

  • Website functionality;

  • Products and services;

  • Technology;

  • Third-party service providers;

  • Data protection practices;

  • Applicable laws or regulations; or

  • Other relevant circumstances.

When we make material changes, we may update the effective date or last updated date shown at the beginning of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we handle personal data.

26. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our personal data practices, please contact:

PRECLOT PTE. LTD.

Website: https://craicpub.com/
Domain: craicpub.com
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: craicpub2@outlook.com
Working Hours: 9:00 – 18:00

We will make reasonable efforts to address privacy-related enquiries, requests, and complaints in accordance with applicable Singapore law.

Privacy Policy Last Updated: August 27, 2026

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CONTACT US

PRECLOT PTE. LTD.
Address：60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile： +65 6702 3107
Email: craicpub2@outlook.com
Working Hours 9:00 – 18:00

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