Contact Us – Get in Touch with Craicpub
Need Assistance? We’re Here to Help
At Craicpub, we are committed to providing clear and accessible customer support. If you have questions about our products, an order, delivery, returns, refunds, or any other matter relating to your purchase, please feel free to contact our customer service team.
Craicpub is operated by PRECLOT PTE. LTD., a company registered in Singapore.
We aim to respond to customer enquiries as promptly as reasonably practicable during our stated business hours.
Contact Us
Email Us
Email: craicpub2@outlook.com
You may contact us by email regarding:
Product information and availability
Order enquiries
Shipping and delivery
Returns and refunds
Payment or transaction-related enquiries
Product issues or concerns
General customer service matters
Other enquiries relating to our website or services
For order-related enquiries, please provide your order number and sufficient details about your enquiry so that we can assist you more efficiently.
Please do not include unnecessary sensitive information, such as passwords, full payment card numbers, banking credentials, or security codes, in ordinary email communications.
Give Us a Call
Mobile: +65 6702 3107
If you prefer to speak with our customer service team, you may contact us during our normal business hours.
Working Hours:
Monday – Friday: 9:00 – 18:00
Unless otherwise stated, our customer service hours are based on Singapore Time (SGT, UTC+8).
Phone availability and response times may vary during public holidays, weekends, periods of high enquiry volume, or due to circumstances affecting our operations.
For your security, please do not provide passwords, payment card numbers, banking credentials, one-time passwords (OTPs), or other sensitive financial information over the phone unless requested through an appropriate secure process.
Customer Service Enquiries
Our customer service team can assist with enquiries concerning your experience with Craicpub, including:
Before Your Purchase
Product specifications and features
Product availability
General product questions
Ordering information
After Your Purchase
Order status
Shipping and delivery enquiries
Product-related concerns
Return requests
Refund enquiries
Other after-sales assistance
Where an enquiry concerns a particular order, please provide your order number and the email address used when placing the order, where appropriate.
Any return, refund, cancellation, or other order-related request will be handled in accordance with the applicable terms, policies, and requirements governing the relevant transaction.
Business Inquiries
Craicpub welcomes appropriate business-related enquiries, including:
Wholesale opportunities
Business collaborations
Supplier enquiries
Commercial partnerships
Other legitimate business proposals
For business enquiries, please contact us using:
Email: craicpub2@outlook.com
Mobile: +65 6702 3107
Please include relevant information about your company, the nature of your proposal, and your contact details.
Submitting an enquiry does not by itself create a business relationship, partnership, agency, distribution arrangement, wholesale agreement, or other contractual relationship. Any such relationship will be subject to separate terms and agreements between the relevant parties.
Our Business Address
PRECLOT PTE. LTD.
60 PAYA LEBAR ROAD, #II-53
PAYA LEBAR SQUARE
SINGAPORE
Please contact us before visiting our business address in person, as customer service and in-person assistance may not be available at all times.
The above address should not be treated as a retail storefront, collection point, or product return address unless Craicpub or PRECLOT PTE. LTD. has specifically instructed you to use it for that purpose.
If you need to return a product, please follow the return instructions provided in our applicable Return and Refund Policy or in the relevant customer service communication. Please do not send products to the business address without prior instructions.
Our Online Store
You can visit Craicpub at:
Our website provides information about our products, ordering process, delivery arrangements, returns, refunds, and other applicable terms and policies.
Customers are encouraged to review the relevant product information and applicable website policies before placing an order.
Contact Information
Brand: Craicpub
Legal Entity: PRECLOT PTE. LTD.
Website: https://craicpub.com/
Email: craicpub2@outlook.com
Mobile: +65 6702 3107
Working Hours: Monday – Friday, 9:00 – 18:00 (Singapore Time)
Business Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Our Commitment to Customer Service
Craicpub aims to provide customers with a straightforward and transparent online shopping experience.
We will make reasonable efforts to respond to enquiries and provide appropriate assistance within our operational capabilities. Response times may vary depending on the nature and complexity of an enquiry, the volume of requests received, weekends, Singapore public holidays, and circumstances affecting our business operations.
Where additional information is required to investigate an enquiry, we may request relevant details from the customer.
Personal Information and Privacy
When you contact Craicpub, you may provide personal information such as your name, email address, telephone number, order number, delivery information, and details concerning your enquiry.
We may use information provided through customer communications where reasonably necessary to:
Respond to your enquiries;
Provide customer service and after-sales assistance;
Process or manage orders and transactions;
Handle returns, refunds, or other requests;
Investigate and resolve customer complaints or product-related issues; and
Operate and administer our business and website.
Personal information will be handled in accordance with our applicable privacy practices and relevant requirements under Singapore law, including applicable requirements of the Personal Data Protection Act 2012 (PDPA).
Please avoid sending unnecessary sensitive or confidential information through ordinary email or other unsecured communication channels.
For more information about how personal data may be collected, used, disclosed, retained, or otherwise handled, please refer to our Privacy Policy available on the Craicpub website.
If You Have a Complaint or Concern
If you have a concern regarding a product, order, delivery, return, refund, or customer service experience, please contact us first so that we can review the matter and provide appropriate assistance.
When contacting us, please provide:
Your name;
Order number, if applicable;
Relevant product information;
A description of the issue or concern; and
Any supporting information that may help us understand the matter.
We will review customer enquiries and complaints based on the information available and the applicable terms, policies, and legal requirements.
We’re Here to Help
Whether you have a question before placing an order or need assistance after your purchase, we welcome you to contact our team.
Email: craicpub2@outlook.com
Mobile: +65 6702 3107
Working Hours: Monday – Friday, 9:00 – 18:00 (Singapore Time)
Thank you for choosing Craicpub. We appreciate your interest in our products and look forward to assisting you.
Craicpub
Operated by PRECLOT PTE. LTD.